RETURN & REFUND POLICIES
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately
we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that
you received it. It must also be in the original packaging.
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of the approval or
rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within a
certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
Next contact your bank. There is often some processing time before a refund is
If you’ve done all of this and you still have not received your refund yet, please
contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it
for the same item, send us an email at email@example.com and send your
item to: 264 Third Ave Suite#100, Timmins, ON, P4N1E3, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll
receive a gift credit for the value of your return. Once the returned item is received,
a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order
shipped to themselves to give to you later, we will send a refund to the gift giver and
he will find out about your return.
To return your product, you should mail your product to: 264 Third Ave Suite#100,
Timmins, ON, P4N1E3, Canada.
You will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to
reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will receive
your returned item.